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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
500 ratings and 270 comments received in the last 90 days.
09 May 2025
Chris Bennett steered us through the process calmly and efficiently
08 May 2025
Completely satisfied, Chris made the whole process very smooth and it was great to have the continuity of the same person throughout all my dealings with BMW - thank you Chris!
04 May 2025
Mr Richard Kendall was very professional , kind and extremely helpful
04 May 2025
Same comments as for question 1. The attention provided was the same throughout, it did not reduce just because the sale had been made.
03 May 2025
I was very satisfied big shout out to Ian and Nick for looking after us and making everything so simple and enjoyable
03 May 2025
Very satisfied,delivered on time
01 May 2025
Sales representative was very accommodating and helpful, not at all pushy
26 April 2025
Jovan hand held us through the entire process and all the staff that we interacted with at Sytner High Wycombe were very friendly
23 April 2025
The Synter group in High Wycombe came up with the most competitive price.
14 April 2025
Very friendly , good service.
08 April 2025
Very clear, unrushed, helpful
05 April 2025
My experience during the purchase and delivery of this car from Sytner High Wycombe could not have been more different than my last from Specialist Cars, now Sytner Stevenage. The extra 20 miles was like travelling to a different world.
05 April 2025
Ian Jones has encyclopedic knowledge of the cars and the available specifications. He is also charming and makes what today is quite a complicated process of buying a car, as easy as it could be.
04 April 2025
Extremely satisfied all down to your sales person Chris Bennett whom is so professional and passionate in his work whom I feel is a great asset to your company, Chris went above and beyond to find me my required vehicle at short notice.
03 April 2025
Ian Jones made the purchase so easy.
03 April 2025
Couldn't have been easier - the sales team went beyond the call of duty to help !
03 April 2025
Really quick turnaround and proactive and helpful assistance
03 April 2025
Everything was professionally done & the transaction went smoothly
03 April 2025
A very personal and attentive service
01 April 2025
A very professional approach, extremely helpful in finding the right vehicle for my budget and the handover experience and explanation was excellent.
01 April 2025
A good experience, very honest. No pressure during the discussion/negotiation but keen to do business which I liked.
30 March 2025
Whole process very efficient and hassle free
30 March 2025
Chris Bennett at Sytner
30 March 2025
Johan kept abreast of the many emails extremely well and communicated effectively.
30 March 2025
Ian Jones makes it so easy
30 March 2025
Excellent service
28 March 2025
It took a little longer than initially promised.
26 March 2025
Because I have been using the dealership for 13 years had I'm well known there and as always well looked after
26 March 2025
Allen in Sales was exceptional and made the whole experience seamless
26 March 2025
Very, easy process and good communication throughout
26 March 2025
Excellent sales staff
24 March 2025
The staff were excellent, listening to my requirements and providing me the best option within my budget. Jovan kept me fully up to date throughout my purchase, right through to the final delivery, making me feel a valued customer.
21 March 2025
Knowledgeable, helpful and hand over was a pleasurable experience.
21 March 2025
This is the third BMW which I have bought from Chris Bennett at Sytner, High Wycombe. Good service and very pleasant manner.
18 March 2025
Everthing was in time and I had a great overall experience.
16 March 2025
As always Ian Jones service and patience was magnificent
14 March 2025
Car cleaning was bit disappointing as car had oil stains on roof blind seat and gear console
13 March 2025
Jovan and team were excellent from beginning to end. There was no pressure and he was so helpful to ensure that I was getting the right car. He went over and beyond.
13 March 2025
Very informative and helpful
12 March 2025
The level of customer service & all staff very friendly accommodating
11 March 2025
Allen Kuthokathen and the sales team were very helpful
10 March 2025
The interaction with the dealership was great, just some new rules applied by BMW HQ that we found baffling and obscure.
10 March 2025
Chris is consistently excellent, friendly, informative and helpful
09 March 2025
Chris and his colleagues were very helpful throughout my experience and got me a great deal.
08 March 2025
Very satisfied from start to finish.
07 March 2025
They met all my expectations.
07 March 2025
Efficient and friendly service.
06 March 2025
Great customer service
06 March 2025
My expectations were met in full
05 March 2025
Purchase of new car went as smoothe as can be, all my enquries and concerns were answered promptly and I was kept up-to-date throughout the whole process.
05 March 2025
Professional and knowledgeable team at Sytner High Wycombe.
05 March 2025
Everyone was very helpful and even sales manager came over to check everything was ok
05 March 2025
The experience was very good from start to finish
05 March 2025
Chris Bennett was very good at picking up the peices after the original salesperson left having missold us a £1K sunroof pack.
14 May 2025
Excellent service kept up to date with relevant communication.
14 May 2025
As above, excellent and friendly service
14 May 2025
Car serviced and mot done in good time and everything explained upon collect faultless customer service and aftercare
14 May 2025
Everyone very friendly
12 May 2025
See above. Plus noted some juddeting in braking. Recommended replacing rear disks, parts not available so will have to bring back again.
12 May 2025
Again. Efficiency
11 May 2025
Like the new way of paying before collecting the car.
08 May 2025
Kate always looks after me-she's consistently professional, friendly, and ensures everything runs smoothly. It's clear she genuinely cares about the customer experience, and that makes all the difference.
08 May 2025
I was there for a BMW recall check on the airbags so not typical service
08 May 2025
Excellent
08 May 2025
I had collection and delivery - perfect thank - very much appreciated. I do feel I get too many notifications before my service date - from Head office, others from dealership. One of my reminder messages suggested you were expecting on Sunday!!
06 May 2025
Quick and efficient service with added bonus of the dealership arranging a ride home after dropoff.
05 May 2025
Extremely expensive. Charged hours of investigatory labour before a software update solved parking sensor issue
04 May 2025
Called in but not ready to take the car due to parts not being on site
04 May 2025
Completely happy with work carried out and reception staff.
02 May 2025
Kept me updated throughout the process, explaining clearly each situation and ensuring full agreement and satisfaction.
30 April 2025
Was notified service was complete and I had booked a car wash. It was another 90 minutes before I could to collect car which I think is far too long.
30 April 2025
All seems to be good
29 April 2025
Wez was very clear on the faults picked up and undestood what we explained.
29 April 2025
Easy to book in and complete care of the car as always.
28 April 2025
Because every time I come out of your service smiling.
28 April 2025
Very efficient and professional
28 April 2025
Good service.
28 April 2025
All good
28 April 2025
Car running better than before the service. That's a good sign ??
27 April 2025
Please see my above.
27 April 2025
It was done quickly and efficiently and I was kept in touch by the service department ??
27 April 2025
Nice enough but not really focused on long term relationship build with a client.
24 April 2025
It was very easy to book and it was done quickly, always coffee and bits to nibble while waiting, browse cars, staff make conversation.
23 April 2025
Lost a star as my car was not washed as requested.
23 April 2025
Having to chase up service advisor isn't what I expect from a main dealer, also they couldn't give me confidence in there diagnosis for fixing my car, they said I would require more testing after my egr valve was replaced.
23 April 2025
Lady who handed over keys and invoice was very helpful and friendly. Asset to BMW
22 April 2025
Courteous representatives
21 April 2025
completely satisfied.
20 April 2025
Unfortunately the MOT and complimentary wash took 3 hours to complete. I had understood the booking was a 90 minute
20 April 2025
Need to come back to get 2 new tyres, staff facilitated next appointment to fit into my schedule, made everything easy.
20 April 2025
Everyone was friendly and efficient
16 April 2025
The experience was frustrating and disappointing due to the lack of communication and follow-up from service advisor Sidra, and there's still no update regarding a refund on my case.
16 April 2025
The service was very easy to book, attend and everyone was very professional. No hidden costs.
16 April 2025
have to wait for a week and no replacement vehicle to fix the sensor. Not sure what surprises are left with after the continuous error after paying£ 300 pounds for diagnosis and £100+ for sensor including VAT and $60+ for fixing it.
16 April 2025
I'm ususally positive about this... but unfortunately BMW manufacturing let you down with a very long lead time for a key part....3 months+
15 April 2025
They did a great job fixing the car and the suspension now fixed
15 April 2025
FRIENDLY AND EFFICIENT
15 April 2025
Because Tim is a very helpful person. I get good services
15 April 2025
Gave extra service
14 April 2025
Booked car in for recall only to be told when I turned up that they never had the parts - should have called? Second time, on arrival, told they might need car overnight - no advanced warning and no courtesy car
14 April 2025
We have been advised the following. I asked Rema to specifically quote for the vibration damper as at 130000 miles and this part being a largely rubber formed component it is subject to wear and tear/perishing so isn't covered by your policy cont'd
14 April 2025
My service experience at Sytner High Wycombe reaches high level of satisfaction.
14 April 2025
Very satisfied in the end, but the process could have been easier.
14 April 2025
Delightful staff and efficient service
13 April 2025
I always get great service from Sytner High Wycombe, and always feel that I'm being looked after when I'm there.
13 April 2025
I was not given the same level of welcome as other customers namely men! Service took 2.5 hours when booked a 90 min service while I wait. Noticed my car was only taken in around 45 minutes after I checked in!!! Not given any warning for delay.
13 April 2025
Excellent attention to service from the team could be more helpful
13 April 2025
Daily update calls and very polite.
11 April 2025
Great Service and all the staff where professional and friendly.
11 April 2025
Very satisfying..
10 April 2025
Very bad , left panels unassembled in the boot,, did not fit the dash cam and did not provide with a report
09 April 2025
It was just an MOT - nothing exciting to report
08 April 2025
Customer service staff were very efficient and helpful
08 April 2025
Didn't want car washed. Centre console damaged when hoovered. Asked a question, promised a follow-up. Nothing happened
08 April 2025
Just been very satisfied !
08 April 2025
Kate the service advisor served me with professionalism and with experience I expected.
08 April 2025
The visit was a safety recall to replace the driver's airbag. The airbag was not fitted correctly (quite visibly so) so, I can only assume that the work was not checked. Poor service for a safety component.
07 April 2025
The vehicle was returned on time and all alls and queries answered swiftly including the pending work to be done and how it could be followed up. Again - Tayyeb was great in resolving my queries.
06 April 2025
My wife booked the appointment and twice confirmed a waiting MOT and was assured by service agent Lawrence that the appointment would take no more than 90 minutes. I arrived at 9.30 and the receptionist told me to wait in reception. Nothing happened.
06 April 2025
The staff are professional, efficient and friendly. My mot was completed on time while I waited. We were shown to the waiting area and presented with a wide selection of complimentary refreshments. The paperwork was brought to us for a swift checkout
06 April 2025
I am very dissatisfield with the service experience at Sytner. Please see comments in 1. above re the attitude of Service Adviser Navasha Powell.
05 April 2025
No courtesy car was an inconvenience
05 April 2025
Easy and no problem
04 April 2025
Lovely staff & good service
03 April 2025
Based off past experiences I still have my reservations. However this time round everything was smooth and efficient and props to the service advisor who was spot on.
03 April 2025
Completely dissatisfied. I was misled into thinking all six injectors needed replacing, but later told only two were necessary. The service team stuttered and made up answers on the spot, then became very hostile when questioned.
03 April 2025
Always clear and precise regarding procedures, and kept me up to date when the work was completed
02 April 2025
Not satisfied
02 April 2025
No further comments
02 April 2025
It was not perfect
02 April 2025
Kept me updated
01 April 2025
timely and competent service
31 March 2025
Think it's what's one should expect for the high cost charged
31 March 2025
Generally good not exceptional
31 March 2025
All work carried out without problem. The staff were friendly and helpful.
31 March 2025
As above
30 March 2025
My car was only in for 1 day and all was fixed under warranty.
30 March 2025
Simone was absolutely brilliant, looked after my needs, kept me up to date and made sure everything went smoothly
30 March 2025
The environmental waste disposal fee of £19.52 is far too high. I do not believe that the actual cost is anywhere near as high, especially as "www.webuywasteoil.co.uk" will collect 500 litres for only £75.
30 March 2025
professional and efficient. Good welcome on arrival. And communication good.
30 March 2025
I had originally asked about an investigation regarding tailgate but I declined to pursue. It came up on check in and again I said I did not want it. On arriving at BMW - it was still on the list of things to do - I had to tell them to take it off
30 March 2025
Everything was as I expected
29 March 2025
Identified and resolved the problem with the minimum of fuss
29 March 2025
Staff are always friendly and taking the car in is always a pleasure.
28 March 2025
Very easy check in
28 March 2025
The service advisor was very helpful and focussed on my needs. Very pleasant.
27 March 2025
Dealership themselves were very helpful but would definitely inform friends/family before purchasing certain bmw products.
26 March 2025
I havd very had good after sales service . Staff are very helpful, friendly and professional. I get reminder for MOT and regular updates about their products and services .
26 March 2025
Im happy with the service
26 March 2025
As i was satisfied and the person I dealt with was very nice
26 March 2025
One car completed on time and as estimated, with good service. The other had failed its MoT but I wasn't contacted by the adviser. I had phoned up for an update and was promised a call back, but none was forthcoming.
25 March 2025
Great service. Tayyab went above and beyond to speak to car giant on my behalf so I didn't have to be the middle person snd calling everyone back and forth.
25 March 2025
Generally good and kept me updated. I had to wait 10-15 minutes at both drop off and collection for the service advisor which wasted time from my day
25 March 2025
Courteous and professional in all communication.
24 March 2025
Service carried out on time, politely, and with proper explanation
24 March 2025
Everything went smoothly, good communication, smooth handover of rental car (which was a lovely model), everything ran to time and was well-communicated
24 March 2025
Had to wait 10 mins to be seen on both dropping vehicle offf and collecting again
24 March 2025
Helpful staff andva clean & valet provided.
24 March 2025
Always flawless and professional
24 March 2025
all staff were very helpful
23 March 2025
Recurring fault
23 March 2025
Had a paint technician check the car to submit a quote for paint job but have not yet received it.
23 March 2025
A BMW Service engineer should know where my Wheel Nut is kept in the car.
23 March 2025
Unfortunately had a fault flag up on the dash while driving home
22 March 2025
Can't do enough for u
22 March 2025
Simone was excellent - very professional with excellent communication and updates along the way.
22 March 2025
Got everything I asked for efficiently
22 March 2025
Ian Jones explained everything throughly from the beginning. The high Wycombe branch is very friendly and welcoming.
21 March 2025
Always friendly service, questions always answered
21 March 2025
Very professional
21 March 2025
Did the work, communicated well, provided transport to the station and back
20 March 2025
Very professional, great service above and beyond expectations.
19 March 2025
Fast, reliable, good communication.
19 March 2025
Was ok towards the end
19 March 2025
Would be five but for mis-communication about needing to keep the car for 2 days which necessitated a re-booking. Perhaps a gap between the booking centre and the actual dealership? Thereafter, completely satisfied.
18 March 2025
From check in to pickup I was looked after by attentive well trained staff. Overall experience was very good
18 March 2025
A prompt and efficient service with no surprises.
18 March 2025
Quick efficient and friendly service
18 March 2025
Everything went smoothly
18 March 2025
Very efficient; service done by 4pm as requested
18 March 2025
With Sytner as the dealership very well , had an issue with the dashboard which was disappointing, however with the help of the dealership Tayyab supported me in ensuring a resolution.
17 March 2025
Everything comes back to the basics. Good and professional service.
17 March 2025
Well organised in a very professional and pleasant way
17 March 2025
Fully satisfied, car serviced without any issues and returned on time!
16 March 2025
Friendly team
16 March 2025
Excellent, efficient and friendly service.
14 March 2025
See above
13 March 2025
Was able to get the outcome for my car hassle free and know that it will not cause any further problems
13 March 2025
Issue dealt with easily
13 March 2025
Navasha is a legend and truely fantastic service advisor
13 March 2025
it was a mission to get a statisfactory repair, i did have a good out come though
12 March 2025
The work on my car was due to completed on Thursday 6/3/25, but I was told that further diagnostic testing would be needed overnight. I then had a call to say that it was ready to collect on Friday but I couldn't get to the garage until Saturday.
12 March 2025
Excellent Sytner Service
12 March 2025
Service was done well and the member of your staff with whom I dealt was informative, courteous and pleasant in manner. Although informed in advance, I thought the charge for the check of the battery was excessive.
12 March 2025
Good service
11 March 2025
Everyone was helpful
11 March 2025
Sidra Zahir, helped me during my last repair and was nothing short of stellar. Big thanks Sidra! Sidra regularly reached out promptly with updates via telephone and email and was a pleasure to deal with. Sidra recommended Bumper, a great suggestion.
11 March 2025
Excellent service.
11 March 2025
I was kept informed along the way of the progress of my vehicle through the service and repair which was carried out to my satisfaction.
11 March 2025
Good service. Was told the car was in a good condition but then yesterday I have a drive train issue pop up
10 March 2025
Was greeted by name but then sat down for 30 minutes waiting to be seen. Seemed to be a mix up. Trying to provide personalised service but I value speed more
10 March 2025
Courteous service agent
10 March 2025
It was very easy to book and all was done efficiently
10 March 2025
Prompt service on time
10 March 2025
Always good service.
09 March 2025
On this occasion only required an MOT and recall fix where I left car for day, so wasn't expecting any special treatment. However, BMW organised my taxi, which was a lovely extra.
09 March 2025
See above
09 March 2025
Not 5 stars as there was a query about payment, when I have a 5 year service plan
09 March 2025
As above
09 March 2025
Very happy
09 March 2025
Good that they fitted me in
09 March 2025
Service is excellent
09 March 2025
Sytner has implemented a new way of dealing with people when they drop their car off, normally I would be seated and talk to a supervisor about what I wanted doing, however this time I was asked to fill out a form and be on my way. Felt a-bit rushed.
09 March 2025
Lack of communication
09 March 2025
See my comments above.
08 March 2025
Did not receive video inspection / health check and did not receive any indication that an allow wheel quote was done or when it might follow. No idea if it's pending or forgotten.
08 March 2025
Everything was as expected
08 March 2025
Service manager really helpful resolving issues
08 March 2025
Same as above. They made it very easy.
07 March 2025
Bad at calling back and listening to the problems
06 March 2025
See above
06 March 2025
See previous comment.
06 March 2025
See above
06 March 2025
An efficient service.
05 March 2025
As above no complains on anything
04 March 2025
Wait time is way too long and not as mentioned . Was told 2- 2:30 hours however it took more than 3 hours
04 March 2025
Quick to check in and timings were spot on.
04 March 2025
See above.
04 March 2025
From the beginning to the end Rema kept me informed of progress and the excellent service engineers always do an excellent job but with Remas skills she should be a manager 100% satisfaction thanks to Rema and her dedication and to all of the BMW emp
03 March 2025
Ditto and Navasha was very helpful
03 March 2025
As above
02 March 2025
Waiting times when dropping off and picking up the car were longer than I normally see
02 March 2025
As mentioned, I was given a price on paper that turned out to be just an investigation fee.I was not made aware of until I had a call. The communication of this was not clear.I still believe what was written on paper should of been the final outcome
01 March 2025
The service was very good on this occasion and price competitive.
01 March 2025
Neil Hamilton was very helpful, Knowledgable, and efficient. My visit was extremely positive.
28 February 2025
The only disappointment is that I was advised 90mins whilst you wait. In total I was waiting three and half hours. This isn't a problem if you are aware beforehand. At 2 hours I checked and I was told 5mins. In total I was 3.5hours.
28 February 2025
Areas of concern pointed out and discussed in a practical and friendly way
27 February 2025
Started and finished on time
27 February 2025
Neil Hamilton my service contact was excellent. Keeping me informed during the day as to what was happening and making recommendations for the car.
27 February 2025
My service agent was great, full of knowledge and professionalism
27 February 2025
From making the initial appointment to final output, updates are pertinent and the service video very helpful. Again, the whole process is both efficient and professional.
27 February 2025
I was told my car would be ready in 1 day it took them 3 days to sort out no thanks to Simone Jung & her lazy work ethics. Mark Flower was brilliant once he took over as Simone is incapable of doing her job.
27 February 2025
best to ask only 1 question at a time, no 2-3 normally a problem
26 February 2025
Everything was fine
25 February 2025
See above
25 February 2025
As above
25 February 2025
All went as expected.
25 February 2025
Efficient and good communication
25 February 2025
The overall experience is good,
25 February 2025
Worst service ever - complaint email to after sales manager not replied to. Simply appalling
25 February 2025
Had to bring car in via roadside assistance and Sorted the problem out quickly
25 February 2025
Friendly staff and all very informative. Special mention to Ritchie Viner and Tayyab Ali who looked after my car on the day
25 February 2025
Everything was done well and on time
24 February 2025
I was very happy with the communication from the whole team. The problem was identified and well explained. The car was fixed promptly.
23 February 2025
Only a 4 because they once again said they would change the exhaust gas regulator and again did not
23 February 2025
Terrible service. 3 hours for an MOT and they didn't do the jobs I highlighted in the digital check in beforehand regarding the air conditioning and air freshener.
22 February 2025
Good team
22 February 2025
Very punctual and overall a great experience.
21 February 2025
Had to return a week later as the MOT brake testing machine broke down and I had arrange to wait for the completed works Returned when machine repaired Point being Sytner could have notified me saved a needless journey
21 February 2025
Very good service advisor
21 February 2025
Everything was carried out perfectly and I was kept informed of any problems with the car (which there was)
21 February 2025
Courteous.Quick.Comfortable.
20 February 2025
Had to pay for something i havent caused. Been told by Sytner High Wycombe head of business its a coincidence and offered to make me pay a reduced charge of £970 which is alot for something i didnt cause.
20 February 2025
Exactly what you want: friendly and professional experience which backs up the brand image
20 February 2025
Not happy, not helpful, not happy too accommodate myself, will be going to OXFORD BMW in future for things BMW related.
20 February 2025
Painless!
20 February 2025
Keept me well informed throughout the day.
20 February 2025
In for an MOT passed, all ok. I had a noise from the car, I paid the £150 for you to investigate, told it was not wheel bearings but possibly wheel alignment, balancing. Went to Marlow tyres man looked and said it was the rear tyres. Replaced and ok!
20 February 2025
Because part of the work the vehicle went in for wasn't undertaken with the rest of the service. This was addressed by James but because a piece of equipment needed was being serviced itself i had to wait for the work to be done the next day.
13 May 2025
Always kept up to date every step of the way. Couldn't fault the service provided.