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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
630 ratings and 306 comments received in the last 90 days.
05 November 2024
Great team
04 November 2024
Fast
01 November 2024
Ian Jones kept me informed at every step of the way. This was brilliant as I travel a lot and therefore Ian kept me up to speed with every stage of expected delivery whilst abroad.
30 October 2024
Extremely helpful, friendly, and informative staff
23 October 2024
Handover was efficient and really informative. There were some small things that needed rectifying and he immediately sorted them out before I drove away
21 October 2024
Jovan was excellent, outstanding customer service. Nothing was ever a problem.
15 October 2024
Very quick. Darren moved mountains to get me this car b quickly. And Allen was on hand all the time
08 October 2024
Very professional, helpful and friendly experience throughout
08 October 2024
My sales contact, Allen Kuthokathan, was fantastic. Very helpful and knowledgeable. I give him 10/10!
07 October 2024
They worked with me to get the job done in a short space of time and helped with making it happen.
03 October 2024
your survey will not let me click on all 5 stars? we were completely satisfied with the BMW centre in HW. couldn't fault them
03 October 2024
Very easy and quick process.
03 October 2024
Very attentive salesman. Looked after me well.
03 October 2024
Made to feel at home, very welcoming. Very smooth process with absolutely no problems at all. Car was beautifully prepared and in a viewing bay for inspection, ready to drive away.
03 October 2024
It was very efficient
03 October 2024
All very efficient.
03 October 2024
Jovan helped ensure the car was specified to meet my needs, I was kept informed on progress. At collection everything went smoothly, as expected.
02 October 2024
Allen was great through the whole process. The service team have been so friendly & accommodating too
02 October 2024
Great service,very helpful
01 October 2024
John McNally provided amazing service keeping me up to date every step of the way, finding the car that I purchased and then answering any and all questions throughout the process very quickly. Even after the sale he has continued to help.
01 October 2024
It was excellent. The process was smooth and I am completely satisfied.
28 September 2024
Ian Jones took care of everything and made the experience seemless
27 September 2024
I have been provided with sufficient information and the sales executive, Chris Bennett answered all my questions by using easy language rather than using too much technical language. He was very responsive and professional.
22 September 2024
Such quick delivery and smooth purchase process. Lovely finishing touches added by Chris to make it extra special for me was highly appreciated.
20 September 2024
Early frustrations regarding availability of preferred options were overcome and the eventual factory build was delivered on time. After sale support has so far been good.
19 September 2024
Great service. Customer focused.
18 September 2024
Fantastic and professional service from start to finish.
10 September 2024
Well thought process and excellent engagement from Jovan which made for a stress free purchase
10 September 2024
Efficiency. Standard of service.
10 September 2024
Sytner High Wycombe is our regular dealership, I have bought several cars from them. Again professional, happy to help and knowledgeable.
09 September 2024
Outstanding
04 September 2024
Service good but the issue with damage to car was very upsetting
04 September 2024
5 star service
04 September 2024
Smooth and easy process
04 September 2024
It was super fast and always timely communications.
04 September 2024
See reference to Ian Jones above.
28 August 2024
I was kept informed about delivery time. Handover was pretty painless and much of the paperwork was done in advance.
24 August 2024
Both John and Himesh ensured the purchase and finalising on pick up day to be completely smooth and a good experience.
13 November 2024
No issues
13 November 2024
Helpful and flexible attitude
13 November 2024
Car was recalled, made very easy by staff at BMW
13 November 2024
Brilliant service from Navasha, Ian Jones, Per and all the team to get the issue on my car rectified and back on the road as soon as possible. Cannot compliment them high enough on the level of service I received on this occasion.
12 November 2024
Car is great, the lady who was looking after me was fantastic. So helpful and very pleasant!
12 November 2024
Staff very friendly and accommodating. Very efficient in having the job done
11 November 2024
Very polite and professional service, very comfortable for service centre to work on my car and was informed throughout work. Very nice waiting room with nice refreshments while waiting show room is had some very nice cars with no pressure to look
11 November 2024
Efficient and helpful
11 November 2024
Professional and great interaction.
11 November 2024
Good service and helpful advice
11 November 2024
All good,
10 November 2024
Sytner talked me through various aspects on the car that would benefit me without pushing for me to book.
10 November 2024
Very happy with level of service Only minor thing tell me earlier in the day if car can't be looked at till much later - slightly annoying to bring a car in at 8am to be phoned late afternoon - by that time me phoning rental companies was tricky
09 November 2024
They listened to my request and investor thoroughly.
09 November 2024
Car service was quick
09 November 2024
Service fine in the timescales sgreed
07 November 2024
Professional team , responsible and polite
07 November 2024
As well as replacing our radiator and replacing our rear bumper, the Sytner High Wycombe Team went the extra mile by delivering our car to our Home address as we are ill - truly exemplary customer service.
06 November 2024
Very nice staff, Sidra very helpful. All friendly, courtesy car for the day, very grateful
06 November 2024
As a pensioner every penny counts, so by you price matching for my MOT I was very grateful.
06 November 2024
They did a great job and it was very clean
05 November 2024
I had wheel alignment done because the steering wheel was quite a bit off centre. After the alignment, the steering wheel is still off centre although not as bad as before.
05 November 2024
Everything I needed was attended to
04 November 2024
Very belpful
04 November 2024
Good service. No issues.
04 November 2024
Issue resolved, although quite expensive
04 November 2024
Very satisfying with the work done to my vehicle
04 November 2024
Very professional
04 November 2024
I received a friendly greeting at drop off and pick up and the issue with the car was resolved in the one day.
04 November 2024
The rationale is simple - it's the people with whom I have had the pleasure of interacting over the past eleven years I have dealing with Sytner High Wycombe. Foremost amongst them is Simone Jung who is an exemplar in the area of customer service.
04 November 2024
Over priced
03 November 2024
None
02 November 2024
Poor workmanship in service resulted in dangerous breakdown and recovery shortly after leaving. Lucky to have avoided a life threatening situation. This is the 3rd time my car has been left in such situation after service.
02 November 2024
Efficient and excellent experience
01 November 2024
Nice staff all round
31 October 2024
Attention to detail
31 October 2024
The experience was fast and proffesional
31 October 2024
I was given a taxi each way and the warranty repair was well handled.
31 October 2024
The flexibility of the guys in accommodating my request.
31 October 2024
The car originally went in for a service then had to go back for a vehicle check and to resolve the issue with the fluid level notification. The fluid level notification still shows after 2 visits.
31 October 2024
Booking was straight forward and work was completed on time.
30 October 2024
Service & MOT completed in 2 hours as advised before the visit.
30 October 2024
Very! Navasha gave me full confidence in the warranty questions and concerns I had. I will always be contacting Navasha for my servicing needs going forward. Please give her the recognition she deserves. Truly an asset to your dealership.
30 October 2024
Bmw Loudwater does not deserve a higher star as it technicians are poor.
30 October 2024
I wasn't made to wait to be checked in, and on check in my car was prioritised when it was made known that I will be waiting to go back to work, and they turned my car around within a couple of hours. Very pleased I didn't miss any meetings.
29 October 2024
Professional and friendly
27 October 2024
seamless experience from start to finish
26 October 2024
The final price increased significantly from the quoted price, including £36 for a 'standard scope.' Even the service agent could not explain this charge
26 October 2024
Excellent service, efficient, easy to book, friendly and knowledgeable staff.
26 October 2024
It was a good job that the car did not have a major fault as I would probably still be waiting for it now.
24 October 2024
Not a very smooth experience at all but I could see that the customer service team were committed to delivering excellent customer service and collectively tried to rectify the situation.
23 October 2024
Even though you had my car an extra day, anmd had time to fit new tyres, i was not told until the following day that my car had 3 defective tyres. So you let me drive off without telling me the tyres were through to the chords.
23 October 2024
All went well
23 October 2024
Didn't oversell
22 October 2024
Inwas surprised at the cost of the service.
22 October 2024
5* customer service provided by Reema. Always
22 October 2024
Gave me a break down on what work was needed and gave me a pice of mind
22 October 2024
Completely met my expectations and cost was acceptable, although still high for a sensor replacement.
22 October 2024
Everything was as I expected, having worked in the BMW network for some 20 years
22 October 2024
Polite staff kept my informed of status and updates.
22 October 2024
I was told when making the appointment it would only take 30mins. It took 2hrs so I had to change my day around at the last moment. Part of that was because I accepted the complimentary car cleaning, so that definitely consoled to an extent.
22 October 2024
It was all fine, I just had to wait for ages once I was told my car was ready to collect. Once it actually was ready I was told it would be washed for me. I was not expecting a full valet however it was not washed at all and had bird poo now on it.
22 October 2024
Staff helpful and speedy service
21 October 2024
I had a very difficult time trying to book my vehicle into the garage & despite my car system telling me it was due a service the lady didn't accept it. Then wanted to know where I was driving to justify having it serviced.
21 October 2024
The reception lady was very helpful and guided me to the waiting area while the car was worked upon. She showed me the video of the inspection made and explained identified unit replaced that should be planned and sourced the pricing information.
20 October 2024
I felt respected, the facilities where I could sit and wait were great.
20 October 2024
Came in for a recall on the EGR, apparently passed an emissions test after work completed - yet failed MOT on emissions less than a week later having not been driven further than BMW to home to MOT centre.
20 October 2024
Great work and no issues
20 October 2024
The lady taking care of me was very nice, attentive and helpful.
17 October 2024
Always a pleasure visiting, made all the better by the team.
16 October 2024
Everything went smoothly
16 October 2024
Was just a brake fluid change, all went ok
16 October 2024
Work carried out expertly
15 October 2024
Usually thay are good, this time car spent 11 days at the dealer for mot, service and warranty work, delays in the workshop and bad communication between workshop & service advisors,service manager Declan was very understanding and will try again
15 October 2024
Easy to make an appointment, convenient to me, nice servicing technical staff. Efficient and polite reception staff booking in. Service advisor knew exactly what he was talking about and did everything as I requested. And as recommended by BMW.
15 October 2024
Was all good - the App showing progress didn't alert me when the process was over but I went and asked.
15 October 2024
I was very satisfied with the whole service and was even given a taxi from my home to Sytners to collect the car.
15 October 2024
Didn't efficiently identify the fault with the rear suspension. Didn't take me seriously when I flagged that the suspension was still dropping after air springs were replaced. Took lots of visits/ days off the road. Resolved very amicably in the end.
15 October 2024
Everything worked like clockwork. Communication was good, staff were very helpful.
15 October 2024
Helpful staff with helpful advice
15 October 2024
efficient and friendly service
14 October 2024
I'm very disappointed in paying for a service with a dealer that clearly has not been carried out. I won't be returning
13 October 2024
I'm sure the important thing is the car has had its MOT and passed. Two tyres on the car are quite low on tread but they were quite low when we bought the car a year ago (c 4000 miles ago).
13 October 2024
Couldn't have been better .
13 October 2024
Everything was perfect as promised
13 October 2024
No communication to say the car was ready Initially given wrong invoice and no MOT certificate
13 October 2024
Very helpful
13 October 2024
My car was originally only coming in for bodyshop and MOT but you managed to squeeze in a service too - great service.
12 October 2024
It was only an MOT so not too much to say
11 October 2024
My experience with both Sytner and BMW since I bought this excellent car have been first class
11 October 2024
Very good all around, price for scratch way too high rear driver side door letting in water this also appears high.
11 October 2024
Once again the service provided by Simone Jung and Carl Richardson was exceptional. Always extremely polite , friendly and very professional. As were other staff .
11 October 2024
Great service
10 October 2024
Clear comms and updates is what i liked.
10 October 2024
I was well pleased with the service and how quick I was able to get the car back
09 October 2024
Answered all questions, phoned back when the staff said they would
09 October 2024
My vehicle was booked in for wheel alignment, it was also due to have the hybrid battery looked at on a complimentary basis. The booking clerk explained there will be no charge. This vehicle was coming into you for the first time.
09 October 2024
The service was first class
09 October 2024
See above
08 October 2024
Work undertaken was quick. The only minor thing was a leaking AC condenser and as the car has extended warranty, I would have thought they would know this and discussed accordingly.
08 October 2024
Very nice friendly staff
08 October 2024
Work took longer than anticipated.
07 October 2024
Great service
07 October 2024
Great desks to do work
07 October 2024
Per always works hard at making everything easy
07 October 2024
Very satisfying
07 October 2024
Good service
07 October 2024
Generally a very good experience all the time and all-round, however I had to return 3-4 times for one issue (with my rear tailgate / boot) which led to multiple issues of inconvenience, taxis, loan cars etc. I think it could have been avoided.
07 October 2024
Per Taylor and his team handled the repair, load vehicle, and return of the repaired vehicle with exceptional professionalism. The goodwill gesture was a nice surprise and also handled with the same professionalism as the repair process.
07 October 2024
Nothing not to be satisfied with
07 October 2024
The car still makes a slight, but annoying, clink from the rear end. Washers still fur up way too easily (design fault?)
06 October 2024
All work completed and as planned
06 October 2024
I was told it was an hour service, so decided to wait. when I arrived I was told there was a recall so would take a couple of hours After 2.5 hours was told nearly ready, it was then another 1.5 hours before my car was ready
05 October 2024
Expensive for a pointless service that changed nothing. The worse thing is you know your new car services are expensive which is why you drop the price when they are older than 3 years as you know people won't get ripped off and would go elsewhere
04 October 2024
Because you make it easy. I didn't wait. I was offered a coffee and dropping and collecting the car took no time
04 October 2024
Issue delt with quickly
03 October 2024
Amazing
02 October 2024
The reception was very good. But collecting my car was not satisfactory
02 October 2024
Very satisfied, I would definitely purchase again from Zanne and the team
02 October 2024
No real problems apart from a recent batter(?) failure when car ground to a halt. Fortunately you have satisfactorily resolved the problem - many thanks. Bill Baker
02 October 2024
See above. Thank you for a great customer experience.
02 October 2024
Treated really well and great customer service
02 October 2024
Agent was forthright and ptofessional
01 October 2024
I have been a Sytner customer more than 20 years. Unfailingly excellent.
30 September 2024
Works carried out, work needed clear
30 September 2024
Very thorough and professional
30 September 2024
The link between retailer and Customer seems to be broken. It was a very unsatisfactory experience. The service team were unhelpful and defensive. Despite the error being the dealers fault. Inconvenience to customers is not factored into any dialogue
30 September 2024
Sudra was a very helpful and efficient agent who handled the brake service appointment really well.
30 September 2024
The car was completed on time, with clear feedback.
30 September 2024
Friendly staff
30 September 2024
Vehicle ready earlier than requested
29 September 2024
Good job
29 September 2024
Efficient, timely
29 September 2024
Everything very well organised.
29 September 2024
Great service by Per
28 September 2024
Full details provided for condition of the car and any further work necessary
28 September 2024
Great experience.
28 September 2024
Always reliable and friendly.
28 September 2024
Very professional
28 September 2024
Efficient and prompt
27 September 2024
Everything was done promptly and efficiently
27 September 2024
Good service, really flexible and helpful
27 September 2024
Curtious, efficient service
25 September 2024
Excellent seevice
25 September 2024
Average and the minimum level I would expect
24 September 2024
They do a professional job and care about your customers
24 September 2024
It was very professional I was rung the day before to check my appt It was a man who initially checked me in, very efficient Unfortunately my car wasnt going to be finished by 6pm so Famya Hussain was very proficient at sorting out a solution
24 September 2024
Profesional good customer servive & friendly
24 September 2024
You need to sort out your booking system. Prices are a joke.
24 September 2024
Expecting me when I arrived. Performed the service as per my instructions and vehicle requirements whilst I waited. Delivered back in reasonable time.
24 September 2024
All good.Vehicle check complimentary appreciated.
23 September 2024
Special thanks to Navasha for her excellent customer service.
22 September 2024
The young assistant was very helpful.
22 September 2024
Good service
22 September 2024
As above, completely different experience to Maidenhead BMW.
21 September 2024
Every visit seems chaotic. I was getting private plates fitted and everyone told me different things. No one knew what to do and all said opposing steps to follow. It felt all over the place.
21 September 2024
I am extremely satisfied with my experience.
21 September 2024
Great after sales
21 September 2024
Friendly expert efficient
20 September 2024
Y
20 September 2024
Completely satisfied with the service experience bar the extortionate cost of repairing/replacing the faulty parking sensor (circa £600.00) for a part that costs £155.00.
19 September 2024
Good professional service
19 September 2024
Excellent
19 September 2024
Wez was great
19 September 2024
I was satisfied at this last visit but not satisfied with earlier visits, unanswered emails and incorrect information.
18 September 2024
Charged for brake clean on a brake job. Car wasn't washed well.
18 September 2024
Per and the team were most supportive and responsive.
18 September 2024
Reason quoted above
18 September 2024
told over the phone 100 credit due to recall and would do wheel alignment with credit, on collectioni asked to see measurements and then shown invoice not been done as seized. Then told aircon regas done with credit which you already did last year
17 September 2024
Efficiency
16 September 2024
Havind delt with Sytner for many years and bought five new cars from them. Its not the Sytner I used to know. The gentleman i dealt with needs training on Customer care. To leave customer hanging around for that length of time with no apology .
16 September 2024
I have never topped up my window washer fluid since bought new 10 Months ago so was aghast that
16 September 2024
Familiar with staff + good to be acknowledged as a frequent valued customer
16 September 2024
As above, waited too long to leave once the service had been completed Receptionist rescued the situation by spotting my desire to leave turning into frustration and stepping in for the check out service and letting me pay and leave
16 September 2024
Staff very friendly
16 September 2024
As above. Friendly reception on arriving at door but soon evaporates. Leaving building same person completely ignores you. No offer to see if service can be done whilst waiting ( it was only a brake fluid change).
16 September 2024
Great service no issues
16 September 2024
No one kept me up to date as to the status of my car whilst in repair or just didn't return my calls.
16 September 2024
Was in and out at collection and pick up in under 10mins
16 September 2024
As above.
15 September 2024
Outstanding help and communication from Rema.
15 September 2024
From start to finish, the service provided by Karin & Tayyab was courteous, professional & efficient.Completely satisfied.
15 September 2024
Extremely satisfied, they managed to fit my MOT in at short notice and even arranged for a lift to and from my work to pickup car. Happy with the MOT, friendliness and the great car wash, as usual.
14 September 2024
Can take a long time to get through on the phone.
14 September 2024
Very pleasant place to wait
14 September 2024
Some communication issues with technical reception staff
14 September 2024
Great help and communication
14 September 2024
Tyres replacement was dealt with perfectly by Per. Bodyshop paint correction was finished to get high standard and the care taken by Asa and the team is highly appreciated.
14 September 2024
Great service
13 September 2024
Friendly professional greeting upon arrival at site, also when leaving site after works completed.
13 September 2024
Because I was very satisfied
13 September 2024
Very Good.
12 September 2024
Good staff
12 September 2024
Very satisfied. Per was great as usual. Had my car serviced and washed with in an hour.
11 September 2024
After purchasing the car , realised that wasn't delivered as was sold, but after several emails and phone calls things were sorted .
11 September 2024
Polite
11 September 2024
Staff are always ready to explain everything.
10 September 2024
The staff at Sytner High Wycombe that I had contact with during my visit could not be more helpful.
09 September 2024
C it now video sent showing what was needed. Karim Benzema was very good with his communication.
09 September 2024
Simone is always so helpful and any problems get dealt with quickly
09 September 2024
Car wasn't cleaned from inside
09 September 2024
No issues.
09 September 2024
I had to keep calling to get progress update, calls not returned.
09 September 2024
Professional and efficient.
08 September 2024
The whole service ran smoothly from start to finish
07 September 2024
Awais.
07 September 2024
Extremely satisfied. My sgent WEZ is good at receiving and communicationg on each step and on time delivery
07 September 2024
The guy I dealt with ordered me a taxi and made the work was done quickly
06 September 2024
Super quick and easy to get the car booked in. Famya Hussain took great care in making sure the problem was fully understood by Sytner before the car was left for repair. Famya provided clear and precise communications when the repairs were completed
06 September 2024
Service at high wycombe was fine
06 September 2024
Great customer service Good service
06 September 2024
Car was ready far earlier than had been expected
06 September 2024
Very good experience Staff helpful and responsive plus good communication
04 September 2024
Good prompt and concise service. A great dealership
04 September 2024
Neil in the service department did everything he could to ease the time being off the road during my repair.
04 September 2024
Fast, friendly and efficient service.
03 September 2024
BMW identified a seperate problem and Awais rectified it. This attention to detail and also complimentary action was greatly appreciated and actually is the reason I would come back.
02 September 2024
Pleasant staff, service work done well, to the estimated wait time and to the quoted price.
02 September 2024
Work was completed in the time allotted, however delays at the beginning and having to remind people I'm at the BMW garage is not acceptable.
02 September 2024
Fantastic all round.
02 September 2024
Reema has done her best to provide support in the circumstances and I cannot fault her performance. It was disappointing that the recall work was not notified before it was started and just how long it is taking to find the related damaged parts.
02 September 2024
The service team when exceptional, friendly & efficient
01 September 2024
I brought the car for a service, the staff were very friendly and I drove away two hours later with a serviced car. The 'free' wash was a nice touch
01 September 2024
Can't be more satisfied.
01 September 2024
The service was good, and my questions were answered and delt with appropriately. I did not really want to wait 30 minutes to pick up my car, everone who came in after me went away befire me!!
31 August 2024
I have been a customer for over ten years and I have been totally satisfied with the friendly reception on entering the showroom to collecting my vehicles after the work has been completed. Thank you very much
30 August 2024
Very efficient and friendly.
30 August 2024
Famya was great - kept me informed and ensured car was re-booked - twice!
30 August 2024
All good and responsive
30 August 2024
Delivered on time
29 August 2024
Would have been 5 stars if not for the fact that as soon as I drove the car away, very annoyingly the tyre pressure monitor came up on the dashboard and I had to get this checked and re-set. Why was this not spotted?
29 August 2024
The service was great. The gentleman who I spoke with was very helpful and worked in my best interest which is very important.
29 August 2024
The recall work was done, the car claened, and soem helpful servicing was included. It would have been nice if I could have had the car done more quickly; I live some miles away from Sytner High Wycombe, and had to spend the day there.
29 August 2024
Great service
29 August 2024
left keys with repairs section, all serviced when I collected the car.
29 August 2024
Navasha was a great customer service representative
28 August 2024
Car felt like new after the service
28 August 2024
Had a video saying what the issue was and when it will be resolved
28 August 2024
Great experience
28 August 2024
I booked a time slot and waited while the service and valet were completed. A comfortable waiting area with tea provided!
28 August 2024
All staff helpful and friendly. Obviously well trained.
28 August 2024
Polite and helpful as always.
28 August 2024
Great friendly service, MOT done professionally , Car runs well, no problems = happy customer.
28 August 2024
Navasha on the service desk was very helpful and friendly, and kept me informed about what was happening. Also was there in person when I collected the car.
28 August 2024
Good communication and fantastic service
27 August 2024
Excellent service. Famya Hussein, my service advisor, is outstanding.
27 August 2024
The service was prompt, friendly and comprehensive.
25 August 2024
The required work was carried out on time and well. The overall cost was communicated in advance and the car well valeted.
25 August 2024
Still have issues with tracking system in car since last visit - not reported yet
25 August 2024
He was very pleasant. Efficient. Organised. Knowledgeable & helpful.
25 August 2024
Per was excellent
24 August 2024
In for a MOT - ready in an jour
24 August 2024
No complaints exceeded expectations
23 August 2024
Very professional service that is an expectation for high end cars.
23 August 2024
No problems
22 August 2024
Genuinely couldn't have been better - thank you
22 August 2024
Famya Hussein was very helpfull throughout the entire time. She answered all questions very thoroughly and left no questions unanswered. 10/10 customer service
22 August 2024
Rina was great and went the extra mile to locate a correct pair of tyres when the originals weren't available.
22 August 2024
See above.
21 August 2024
Recall for coolant was done in a day and i was given a taxi to return home.
20 August 2024
Kept informed throughout the process
20 August 2024
See previous comments.
20 August 2024
Superbly slick. Comfortable waiting area. Great service from all involved.
20 August 2024
Helpful
20 August 2024
All the issues the vehicle had were solved.
20 August 2024
Per proactively called me and kept me updated. Couldn't ask for more.
20 August 2024
Good communication and very nice welcome on arrival
06 November 2024
More than satisfied!